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Sara Malik

Hospital Operations Consultant

5 articles for HealUDoc

Sara Malik is a Hospital Operations Consultant writing for HealUDoc on appointments & scheduling and pharmacy. They have contributed 5 articles to the HealUDoc library.

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Articles by Sara Malik

Appointment Cancellation and Refund Policy Design for HospitalsAppointments & Scheduling

Appointment Cancellation and Refund Policy Design for Hospitals

An appointment cancellation and refund policy has to be fair, enforceable and clearly communicated. This covers notice windows, advance payment versus deposit, refund SLAs, payment-gateway reality and documented exceptions.

SM

Sara Malik

Jul 5, 2026 · 10 min read

Front Desk Registration Workflow Optimisation for HospitalsAppointments & Scheduling

Front Desk Registration Workflow Optimisation for Hospitals

The registration counter is usually the real OPD bottleneck. A guide to duplicate MRN prevention, pre-registration, document capture, ABHA linkage at the desk, and staffing counters to actual patient arrival curves.

SM

Sara Malik

May 6, 2026 · 10 min read

From Frequent Shortages to Reliable Supply: A Medication Stock-Out Case StudyPharmacy

From Frequent Shortages to Reliable Supply: A Medication Stock-Out Case Study

See how a fictional multi-branch hospital network redesigned forecasting, replenishment, and accountability to reduce medication stock-outs. The case highlights practical interventions and the measures leaders used to sustain results.

SM

Sara Malik

Apr 9, 2026 · 11 min read

Follow-Up Appointment Recall Automation for HospitalsAppointments & Scheduling

Follow-Up Appointment Recall Automation for Hospitals

Follow-up appointment recall automation turns intended reviews into completed visits. A guide to recall registries, timing rules by condition, escalation ladders, and measuring recall completion instead of messages sent.

SM

Sara Malik

Mar 7, 2026 · 10 min read

Teleconsultation Workflow Setup for Hospitals: A Build GuideAppointments & Scheduling

Teleconsultation Workflow Setup for Hospitals: A Build Guide

A teleconsultation workflow is more than a video link. This guide covers the obligations under India's Telemedicine Practice Guidelines, identity verification, remote prescribing limits, documentation parity, and payment handling.

SM

Sara Malik

Jan 6, 2026 · 11 min read

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