Security & compliance
Security built into every module
Hospitals trust HealUDoc with sensitive clinical and financial data. Here's how we approach encryption, access control, and compliance support across the platform.
Encryption
Data is encrypted in transit using TLS and encrypted at rest, so patient and operational records stay protected on the network and in storage.
Access control
Role-based permissions ensure staff only see the modules and records relevant to their job — front desk, clinical, pharmacy, and finance roles are separated by design.
Audit logging
Sensitive actions across the platform are recorded in activity logs, giving administrators visibility into who accessed or changed what, and when.
Data residency
We work with Customers on hosting and data residency preferences where feasible, so hospitals can align with local regulatory expectations.
Operational practices
- Encrypted backups and disaster-recovery procedures to reduce the risk of data loss
- Segregated environments to keep customer configurations isolated from one another
- Least-privilege access for internal staff who support the platform
- Ongoing monitoring for unusual access patterns and platform activity
- Structured process for reviewing and applying security patches
NABH and accreditation readiness
HealUDoc includes dashboards, activity logs, and configurable reporting designed to help hospitals organize the documentation commonly required by NABH and similar accreditation programs. We support the operational and record-keeping side of readiness — the accreditation itself is assessed and granted to your hospital by the relevant accrediting body, not to HealUDoc as a software product.
We do not claim certification against any specific security or healthcare standard on behalf of HealUDoc unless stated explicitly in a signed agreement. If your hospital requires a security questionnaire, data processing addendum, or specific compliance documentation as part of procurement, our team can work with you directly.
Reporting a security concern
If you believe you've found a security vulnerability in HealUDoc, please let us know before disclosing it publicly. Email healudoc@gmail.com with details, and our team will acknowledge and investigate the report.
Have a security questionnaire to complete?
Our team can walk your security or compliance reviewer through our architecture and controls.